Tuesday, October 19, 2010

Trixie's Tea and Talk

Trixie Dunn will celebrate her tenth year with Cloverdale’s Meals on Wheels program. She started in 2000 on her 81st birthday as a meal delivery volunteer. After two weeks on the job Trixie was called into the program director’s office and asked about a series of complaints the Agency received about late cold lunches. The ten minute investigation uncovered the following two facts.

Trixie is the village’s most cautious driver who rarely drives faster than ten miles below the posted speed limit. Her age and poor vision contribute to her caution. Another reason is her second volunteer job. Trixie is the village’s Beautification Award Chairwoman. Her job is to identify Cloverdale’s best kept gardens and present them to the village council for recognition. Trixie drives slowly so she has time to view the gardens as she passes. Good news for the home owner, bad news for the pensioner waiting for his meal or anyone unlucky enough to be driving behind her.

Trixie loves to talk. She has the gift of gab. She like to point out that a Trixie meal on wheels includes a meal, tea and talk. This perfect combination works well for her first two deliveries, but not for the remaining five - the last of whom gets his cold lunch just before suppertime.

The director realized that Trixie was one of those people that operate in permanent slow motion. That was a strike against her. In her favor was the fact that she was his most reliable driver. Trixie was always present with her 2001 Buick to collect her meals no matter what the weather or misfortune.

The director thought for a moment. He wanted to devise a way to keep Trixie without making the elderly wait on their lunches. Then an idea sprang to mind. “Capitalize on your organization’s strengths”, he remembered hearing from one of his management seminars. It was then he thought of a new program to offer the village’s elderly - Trixie's Tea and Talk.

When you out and about on any afternoon (or early evening) look for Trixie’s silver Buick with a magnetic sign on the driver’s door reading “Trixie's Tea and Talk. A Service from Meal on Wheels”. Wave her down and let her know you appreciate what she does for the elderly. Recognition isn’t anything she seeks but receiving it is not unwelcomed.

No comments:

Post a Comment